Welcome to the Coastal Firearms FAQ page. Below you’ll find answers to the most commonly asked questions about our products, services, and policies. If you don’t see your question here, feel free to contact us directly.
Firearms & Ammunition Sales
Q: Do I need a background check to buy a firearm?
A: Yes. All firearm purchases require a background check through the FBI’s NICS system, unless you present a valid permit that qualifies for an exemption under federal law.
Q: Can you ship firearms directly to my house?
A: No. Firearms must be shipped to a licensed Federal Firearms License (FFL) dealer in your area, where you’ll complete the background check before pickup.
Q: Can I buy ammunition online and have it shipped to my home?
A: Yes, except where restricted. We do not ship ammunition to the following states or cities with prohibitive laws: CA, CT, IL (Chicago), MA, NJ, NY, and Washington D.C. ID may be required in some cases.
Q: Do I need to be a Delaware resident to buy from you?
A: No. We serve customers nationwide. However, firearm sales must comply with your state’s laws and must be transferred through an FFL in your state.
Orders & Shipping
Q: How long does it take to process and ship my order?
A: Most in-stock items ship within 1–3 business days. Firearms may take longer depending on FFL transfer coordination and background check clearance.
Q: How much is shipping?
A: Shipping costs vary by item and destination. You’ll see calculated rates at checkout. Oversized or heavy items may incur additional fees.
Q: What shipping carriers do you use?
A: We use UPS, USPS, and FedEx depending on the item type and destination. Firearms are shipped via UPS or FedEx to FFL dealers only.
FFL Transfers
Q: How do I choose an FFL dealer for my firearm transfer?
A: During checkout, you’ll be prompted to select an FFL from our integrated dealer locator. You may also manually email us your preferred dealer’s license if it’s not listed.
Q: What if my chosen FFL dealer refuses the transfer?
A: If your dealer refuses the shipment, the firearm will be returned to us and a restocking fee may apply. Please confirm with your dealer before placing your order.
Q: Can I pick up my firearm from Coastal Firearms directly?
A: Yes, Delaware residents may schedule an in-person pickup by appointment and complete the background check on-site.
Returns & Warranty
Q: Can I return a firearm or ammunition?
A: No. All firearm and ammunition sales are final. Please inspect your items before transfer. Manufacturer defects may be covered under warranty.
Q: What if I receive a defective product?
A: Contact us within 3 days of delivery. For items under warranty, we’ll assist you with manufacturer contact or exchange if applicable.
Q: Do you charge a restocking fee?
A: Yes. Orders canceled after shipment or returned without prior authorization are subject to a 15% restocking fee.
Training & Classes
Q: What types of training do you offer?
A: We provide classes in Firearm Safety, Home Defense, Concealed Carry (CCW), and CPR/First Aid. View upcoming classes on our Training page.
Q: Do I need prior experience to take a class?
A: No experience is necessary for most courses. Our instructors tailor content to all skill levels, from beginner to advanced.
Q: Are your instructors certified?
A: Yes. Our instructors are certified professionals, including a retired firefighter-paramedic and experienced firearm trainers.
General Questions
Q: Do you offer discounts for military, veterans, or first responders?
A: Yes. We proudly support our nation’s heroes. Contact us to verify eligibility and receive a discount code.
Q: Is your website secure for online purchases?
A: Absolutely. Our site uses secure SSL encryption and firearm-friendly payment processors to ensure your data is protected.
Q: Do you sell gift cards?
A: Yes. Gift cards are available in various amounts and can be used on any Coastal Firearms product or class.
